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Software Support Technician
| Location: | Mandeville, Jamaica, Caribbean |
|---|---|
| Job Type: | Permanent |
| Posted: | 29th Sep 2008 |
| Closing Date: | 27th Oct 2008 |
| Posted By: | Vertical Computer Systems |
| Details: | |
| Software Support Technician The Technical Support Analyst (TSA) will be based in Mandeville, Jamaica. Corporate location and play an integral role in the success of the Support team. Specifically s/he will be responsible for: 1. Managing resolution of technical issues for a distinct set of clients. Clients are cost sensitive Point-of-Sale Financial/Retail locations who provide service to an demanding customer base in the Alternative Financial Services Industry. 2. Troubleshooting complex operational problems. Issues to be resolved require a broad range of troubleshooting skills related to: software functionality, application server setup, database management, data analysis, and operating system configuration of Windows or Linux. 3. Providing excellent client management inclusive of excellent communications, responsive follow through, and advocacy for client issues within internal departments. The TSA will analyze trends associated with the assigned customer base and report potential areas of risk or reward to Product Support Management. Success criteria are highly focused on customer satisfaction levels. 4. Prioritizing numerous issues of varying severity, and effectively manage the resolution of all issues within accepted service levels. This includes ownership of the data entered into the CRM system and appropriately updating both client and appropriate Vertical Computer Systems employees of status of all issues on a timely basis. 5. Collaborating extensively with peers, Product Development and programmers, and the Business office to resolve client issues while actively contributing to a growing knowledge network that improves the effectiveness of our team and the information available to our clients. 6. First level system administration of client environments including: Tracking all changes and working with our internal teams to ensure optimal performance and response times. 7. Internal QA of product changes and active testing in partnership with our customers. 8. Implementations of new and existing customer set up and upgrades, accurately handling all communications and tracking all tasks to closure ensuring critical timeline markers are met. 9. Actively participate on one or more internal teams to improve process flow, efficiency and effectiveness. | |
| Sorry! This job is no longer active as the closing date for applications has passed. You can view other vacancies from this company (if they have any) by clicking on their name above, alternatively we may have some suggestions for similar vacancies listed below that might be of interest. | |
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